March 2012

03/01/2012 I really appreciate you guys taking the time to make sure that brake light sensor was reset when I tookit in for my oil change. – E. Vitori, 45205

03/02/2012 Never going to the dealer again; I really appreciated the updates and close estimates. Thanks! – L. Almassalkhi, 45246

03/04/2012 It was not explained in advance how long the repairs would take. Though the cost was high (really, it was just unexpected--I don't know how high the repairs should have cost, so the price may be very competitive), but it was worth the expense given the quality of work you all do. So, thank you! – J. Purcell, 45208

03/05/2012 First time taking my car to Auto4N and will definitely go back. Loved the vibe of the shop and have confidence that they know what they are doing. - K. Miller, 45229

03/05/2012 SO GLAD TO HAVE FOUND YOU! YOU ARE GREAT! - L. Heusch, 45208

03/06/2012 New tires are wonderful. Nothing like that new shoe feeling! - S. Hershey, 45223

03/07/2012 See you next time. - E. Anderson, 45238

03/07/2012 I am always pleased when my Maxima is serviced or repaired at Auto4N. They discuss with me whatwork should be done and give me a quote on the price, they do great work on my car and it is always ready to bepicked up when they say it will be. I am fortunate in having them to work on my car, as I trust them and have a lotof confidence in their integrity and ability. I have recommended them to a number of my friends and associatesand all have been very pleased. – J. Flemming, 45230

03/07/2012 Always fair, fast and far below the dealer's price. Mike and Brit are awesome! – A. Gardner, 45213

03/12/2012 Staff seems very knowledgeable and were very friendly. I was encouraged by their enthusiasmregarding my make and model of vehicle. Repairs were expensive but that goes with the nature of the vehicle Isuppose. Difficult to gauge timeliness of repairs as I was out of town and there was no rush to get them done. Willuse them again when the time comes. – B. Helm, 45217

03/15/2012 I am moving away from regular dealer service and hope to develop and good relationship with Auto4Nto help make my car last a very long time. Love the t-shirt – M. Hudson, 45244

03/19/2012 Mike has the best staff in all of Ohio! – N. Harrison, 45223

03/20/2012 As always a very professional, friendly and honest place to take your car. – T. Zack, 45243

03/23/2012 Excellent as always! – D. Ferguson, 45236 03/26/2012 Great experience and love that you sent me a follow up survey. – M. Boyer, 41011

03/26/2012 You are the only service center that offers an estimate for repairs, then beats the price! Love it! – A. Francis, 45227

03/27/2012 Britt and Mike, Thank you for your continuous and kind support for my poor car. I always appreciate your excellent service! – S. Kurihara, 42301

Feburary 2012

02/02/2012 Owning such a high end care people tend to try and get over on you but not at auto4n. They were honest and did everything in a timely manner. A. Wilkerson - 45213

02/03/2012 Completely felt everyone went above and beyond. Very grateful for the service we received. R. Desrochers – 45226

02/08/2012 The work was completed ahead of schedule. Thank you. G. Kirkland - 45249

02/08/2012 Auto4n has always been upfront regarding repairs and service checks. I feel very comfortable entrusting my car to them, and have recommended them to all of my German car friends. J. Garner - 41011

02/09/2012 I really appreciated the feedback regarding the situation that I was in, and informing me what my options were. B. Nekolny - 45208

02/10/2012 Since I really know nothing about cars, I am putting my faith and money on your work. I trust you M. Kellar - 45241

02/16/2012 Great experience with Auto4N again. Thanks. M. Collett - 45371

02/18/2012 Can't say enough about the guys at Auto4N. My wife had car troubles and I confidently sent her their way knowing she would be taken with the utmost respect. They are great communicators and are proactive about service updates. Thanks again guys! A. Coleman - 45212

02/22/2012 Assuming my perceptions of the service will be realized (as I have just gotten the car back yesterday and time tells), I believe I have definitely found a new service provider for my cars. E. Hummel - 45208

02/24/2012 I love you guys!! J. Madson - 45212

02/24/2012 I know that you said the squeaking in the brakes was gone but after that night the squeaking returned. I guess it comes back with cold weather? At least I know that the brakes are in good shape. Everyone is very personable and friendly at your repair shop. C. Begnoche - 41075

02/25/2012 I like the fact that your shop has a good familiarity of the Buddy 150. That alone makes me feel good about bringing my Buddy to your shop. R. Daniels - 45241

02/26/2012 I appreciate that you guys consider the car's repair/maintenance history as part of your diagnosis, saving me from unnecessary repairs that the dealer would undoubtedly try to push on me. Also, thanks for filling out the oil rebate form for me; I sent it in the next day. B Giovanni - 45214

02/27/2012 No repairs were done but I did get what I believe to be an honest evaluation of services needed. M. Diruzzo - 45212

02/29/2012 Can't say enough about the wonderful service you provide. This is how everyone wants to be treated. It's so important to be able to trust the people who are working on your car. You guys are great! Thank you so much for taking such good care of me and my Jetta! You score at the top on all points! C. Roberts - 41048

Janurary 2012

01/09/2012 Past repair shops I have gone to I have had to go back and have them fix the repair. Never have to do that with Auto4N. B. Almer - 45069

01/11/2012 Whenever you`re without a car, especially in Cincinnati, it`s a major inconvenience. Considering I was a totally new customer they got me in with major brake problems, diagnosed the problem, called with an estimate, did the work and got me back on the road within 24 hours. Quality ,service and price. Thanks!! S. James - 45206

01/12/2012 From the phone call to the service and the pickup, everything is done with the utmost care and consideration for the customer. On this particular event, my car was leaking oil due to a loose oil plug (from the corner oil change). The guys fixed it up and topped it off with no charge. And rotated my tires for a charge less then they quoted. All around a fantastic experience. I tell everyone I know about Auto4N. Keep up the awesomeness guys! A. Coleman – 45212

01/12/2012 Always dependable A. Barone - 45229

01/14/2012 Great Service R. Henke - 45140

01/18/2012 I've been to the "big box" Audi dealerships, and to be honest, I really love the care, attention and comfortable surroundings of Auto4N. Hey, I may get Starbucks at the Audi Connection, but never the variety of great teas at Auto4N plus great jazz classics being piped in. These are my kinda people. They really care about foreign cars. T. Ziegler - 45206

01/18/2012 Thanks for getting me in and out! T. Wilking - 45223

01/20/2012 Love auto 4n! Very personable and friendly. K. Cagle - 45236

01/22/2012 I had an overall good experience. It was my first time using Auto4N and they were upfront as to the services and costs involved with the first service of my new scooter. I plan to use Auto4N regularly for servicing my scooter. S. Stuessel - 45255

01/25/2012 I think you are honest and top notch individuals. You can tell you really enjoy your business and work. Thanks for the smiles and little gifts. P. Misencik - 44203

01/26/2012 I'm so glad I found you guys! A. Black - 45231

01/26/2012 Thank you, Mike and Britt! I appreciate how you informed me of all my price options, and kept me posted on your progress with the repairs. S. Stowell - 45229

01/30/2012 I normally do my own service and repair on my vehicles so I was very nervous about finding a shop to work on my car. Auto4N convinced me they knew what they were doing and they quoted me better than the competitors. I will strongly consider using them in the future even when I have the time and facilities to do my own work. A. Smith - 41016

01/31/2012 I appreciate the thoroughness of evaluation of my car's condition each time I bring it in for service, especially since I have an older car. The communication is great and gives me the chance to decide whether to have the work done immediately or schedule it for another time. Mike is always honest about the risk a needed repair involves and provides his advice on whether it needs to be attended to immediately or can wait a bit. B. Luce - 45243

December 2011

12/01/2011 "Thanks! You guys are great." J Briggs - 45233

12/01/2011 "Icontinue to be thrilled with Auto4N and completely trust the staff to make the right decisions for my vehicle. Thank you for another great experience!" S Cook – 45243

12/01/2011 "Great communication between Mike and Britt with myself regarding the damage to my vehicle. Also they went out of their way to deal with my insurance company, which made it a lot easier for me to deal with the repair. I would say the rate may have been a little high, but I didn't blink because I felt like this guys could be trusted and will definitely return." C Waters – 45209

12/02/2011 "Thank you!" S McCabe - 45220

12/05/2011 "You guys are the best car service professionals I've used in 25 years and in three states. Customer for life.Also, probably never mentioned it, but I love the look of the facilities - the wall art, the graphic design, the color scheme, the giant scooter mural, you even took the time to design the bathroom - excellent touches that are appreciated, and add to your cool factor. Tip o' the hat to your designer, and to the owner who thinks it's important to be in a great environment!" T Sheldon – 45212

12/05/2011 "The problem with my Stella was one rarely seen and apparently hard to diagnose. Once the diagnosis was made, things started to click...until a part had to be ordered from Transylvania, Turkestan, somewhere like that. Once it was received, things started to click again. Sometimes the best businesses are negatively affected by outside causes. I'm going to get a 'cycle, the parts for which will made in Cleveland. These guys are great mechanics, very conscientious, customer service-oriented, and willing to go the extra mile to keep the customer coming back. I highly recommend them, and I will definitely go back." J Sparks – 45212

12/08/2011 "Quality work at a fair price. What more could you ask?" G Lemay – 41011

12/11/2011 "I think you guys do phenomenal work and have exceptional customer service. I pray for your health and that you may choose to work at Auto Foreign for a long time to come!" J Ragsdale – 45206

12/12/2011 "This was my first experience. The staff was outstanding the service was great. Can't say enough positive things about my experience." J Fresh – 45214

12/12/2011 "Thanks for the great service, as always. And thanks for the pint glasses!
Cheers" B Giovanni – 45214

12/12/2011 "Great service! My Passat had an unusual issue but you guys were able to get to the root of the problem. Thanks again!" A Smith – 45212

12/13/2011 "Thanks" J Keller – 45255

12/13/20114590784Who cannot say the price was right when you were nice enough to do our repairs for nothing. Thanks Thestearing is better, less noise and no problems with the coolant. We'll be back for brakes and other items in Jan./Feb. timing. Thanks again. (M Szempruch – 45206)

12/13/20114590979A bit disappointed that your equipment was down and you couldn't complete the brake inspection and the windshield wipers still squeaked when I asked you to check this out. I am used to driving out of a service with all my issues resolved. Your offer to inspect and handle the brakes next time for free is appreciated but I would have preferred that everything be resolved by the time I drive away. Mike and Britt are great and I appreciated working with them. I'm just having to adjust to what I'm used to at the dealership and what it's like to use a local shop. I've always had my service at Lexus. It is different for sure.Mostly good different - I like supporting an independent small business that's for sure. (M Laumers – 45229)

12/15/2011 "Free beer glasses rock!" R Jensen – 45229

12/15/2011 "Thanks J Briggs" – 45233

12/16/2011 "My oil leak is gone! Great work and thanks for the glasses!" S Noschang – 45208

12/19/2011 " I am so grateful for you guys and the excellent work that you do. I hope you all have good holidays and I will see you in the New Year! A thousand thanks" J Ragsdale - 45206

12/20/2011 "Hard to be excited about spending $350 on your brakes at holiday time but at least I feel like I can trust them and they seem to do good work and are very conscientious. (A Rissover – 45237)

12/20/2011 "I can't thank you guys enough. You're the best." J Ellison – 45208

12/20/2011 "It is refreshing to do business with personable people who are professionable. As a customer, I feel appreciated." J Parmer – 45223

12/22/2011 "Thanks a lot guys!" L Junger – 45243

12/22/2011 "Cannot comment on quality of service or cost. . . have not road tested since service nor do I have a basis for cost comparison. . . " C Culler – 45241

12/22/2011 "Honest and upfront about repairs. Felt comfortable with the entire experience as if dealing with a friend rather than an organization. Prices MUCH better than dealership." T Ziegler – 45206

12/22/2011 "I am grateful that time was taken to clean battery posts too... "T Sheridan – 45213

12/26/2011 "Thank you for working on my car before the busy winter holiday season. I appreciate your good work and being always so helpful. Happy holidays." S Kurihara – 45227

November 2011

11/09/2011   "it's an awesome place!!!!!!!!!!!" Gisela D. 45208

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11/09/2011  "Thank you Michael for taking care of me and the personal touches...It makes a huge difference...You made my overall experience really extraordinary!!...Nice to see everyone and catch up...Happy Thanksgiving everyone!!  Kim T. 45220

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11/11/2011  "Thank you for looking at the tires and deciding not to rotate them instead of blindly doing it like most other shops. Just one of the many reasons I'll keep coming back to you guys."   Chase S. 45209

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11/15/2011  "Always honest and friendly service! Staff always works with me and my chaotic schedule. Wouldn't take my VW anywhere else."   Skotti C. 41011

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11/17/2011  "The guys there are great. Unlike other repair places and dealerships, they talk to you like you are a real person and explain things clearly for non-mechanical people!"   Ann B. 45231

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11/17/2011  "Mike was very thorough in his descriptions of what repairs the car needed now, and what could wait. As always, very friendly and personable service. "   Craig D. 45208

11/20/2011  "The small problems that were left unresolved were addressed in perfect fashion by Mike. That is the kind of service that creates repeat customers."   Abie I. 45207

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October 2011

10/03/2011  "Despite having fewer people on staff...this was my quickest oil change yet....thank you, thank you!"   Tracy W. 45223

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10/03/2011  "Mike was very personable and the overall team was very helpful through the process"   

Bradley H. 45240

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10/04/2011  "excellent customer care. when I think of Auto 4N... first word that comes to mind...trusted."   Stephannie K. 45224

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10/11/2011  
"The guys were very informative about the work to be done, but really, $89 for a checkup and oil and fluid changes on a scooter. But the work was done well and timely."   Karen K. 45255

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10/13/2011  "there are good at what they do and above all they are honest."   Al O. 47025

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10/14/2011  "Awesome work. Great Experience. Love the new look of the office. Thanks, guys."  

Michelle C. 41016
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10/18/2011  "It was refreshingly different than your typical auto shop! It appears to be honest and trust worthy which is not easy to say about auto repair!"   Genevieve L. 45243

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10/19/2011  "Quick, quality repair with quality parts....and wouldn't you know it...a couple of T-shirts!! They even fixed my bumper for me! Thanks guys!"   Jesse H. 45207

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10/20/2011   "All up - exceptional. I've already started spreading the word! ~Matt"   Matt R. 45212

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10/20/2011   "Glad to find y'all."   Elizabeth K. 45036

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10/22/2011  "I just got an oil change. But I need to get some maintenance work done on my car and I will probably be bringing back to Auto4N and they are close to my house and very professional."   Robin H. 45212

10/24/2011  "A great experience!"   Bob M. 45239

10/25/2011  "This was my first experience with Auto4N and I would return again when necessary for my car. Mike and Britt were both very nice and professional. Thank you!"   Theresa H. 45209

10/26/2011  "Keep up the great work as always guys! The extra effort really shows your customers how much you care, and your skills to handle almost any problem can't be denied! "   Lily H. 45212

10/26/2011  "This is the first time I've taken my BMW to anyone other then the dealer. Been thinking I could save money but didn't want to sacrifice quality (I'm Canadian and just didn't want to be ripped off). Checked out AUTO4N on line and BBB and you received excellent reviews and you are so close to work. So I feel I've gotten great service for a fair price. Very polite and courteous. Recommended you to a colleague who owns an audi. Think I might even purchase a scooter!!! Thanks"   Glenda C. 45220

The most important thing is the communication. I find that I can get good information from the people at Auto4N about the repair decisions I have to make.I also like the enthusiam that I've always seen when I've come to Auto4N. It seems that the employees really get into their work, which is cool.

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Great service, great people, great work. Thanks Auto4n.

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i love you guys.

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We put all of our trust in these guys and believe they are fixing what must be fixed and giving us a fair price.

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I appreciate being a customer though my car (Jeep Grand Cherokee) is domestic. Business personnel take an interest in the vehicle and my goal to keep it on the road as practical transportation.

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The team diagnosed the issue and there was no charge. They pointed out that the issue was a recall and the car should be taken to the local audi dealer. The others services that were needed will be done by Auto4N ... as the value and quality of service is superior.

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Well, come on now. It would be downright un-American not to grouse about prices. Actually, my wife was very happy to have the lining on the driver's door fastened back in place. I couldn't tell whether there were screws missing, broken snap fasteners, or what. Now she can pull the door closed easily. Sometimes small things make a really big difference. The car handled very well on the trip to West Virginia, and we weren't worried even a little bit. Now that the front end is fixed, I am not afraid for my wife to drive the car. That actually is a very big relief.

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Great guys. I will definitely go back. Love the building too!

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I really appreciated that you took the time to look at my car and give me an estimate before charging me anything. It seems to be rare in mechanics these days. Thanks.

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Mike went above & beyond to try to find the intermittent trouble i brought to him. he always makes it a pleasurable repair. thanks, mike!

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You guys are terrific as always. (Darn--just realized I forgot to ask for my flower seeds you put aside for me, which was nice of you) The only thing that would have made my experience better would have been if you could have sold the scooter for me, too! If you know anyone who'd like to buy a 2006 Vespa LX150 let me know. :-)

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As good as it gets.

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We made a mistake and dropped the car off on the wrong day. I was impressed that Auto4N was still able to get the service done, even though they were so busy.

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Britt was great! The guys at Auto4N were so helpful, they offered to give me a ride back to work and went out of their way to reach out to me (email, phone, etc) to let me know on the status of my car. I appreciate their going above and beyond and being so timely with the status of my car and repairs.

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Thank you for repairing my car and being so informative and nice. I will definitely use your service in the future.

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love you guy!

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I think you guys are the best! Always good to see Mike--reassuring, because I know you're so thorough and good. Nice to meet you, Britt, and may your career at Auto 4N go very well! And Dave, always a pleasure. Thanks for providing such a fine service! May you all have a good summer, and may the road repairs go quickly...! Take care, Judy

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As always, excellent service from everyone at Auto4N.

There's only one problem. I got home and my T-shirts don't fit. I guess I'm a large, not a medium. I'll bring them back next time I'm in.

-Sam

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My new go-to service location for my Subie! Service was great, and Auto4N followed through via phone messages throughout. I knew what to expect and how much it would cost upfront.

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Inspection completed in less than predicted time.
Communication was thorough and complete

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You guys were great! I came in for a grinding sound from my drivers side wheel, and even though it turned out to be nothing, you went above and beyond to check my brakes and make sure everything looked okay. Even though I didn't have anything wrong with my car this time, I will be back when I do need a repair!

Thanks so much!

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Dropped vehicle after hours, explained the issue over the phone, had it diagnosed and repaired within two days, paid over the phone by credit card, picked the vehicle up after hours. Never saw a face or shook a hand but had a great experience and know where to bring future business. Thanks!!!..

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Mike communicated well about what work was needed and why. Work was done in timely fashion and car drove a lot better afterwards.

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Mike was very knowledgeable and seemed to care about the issues i was facing with my auto warranty. Thsnks mike.

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Had a great experience with scheduled maintenance at Auto4n yesterday. Have already recommended it to friends, and thanked the other friends who had recommended it in the first place.

As I plan on having the car for a long time, I'm glad to know there's a place I can count on for great service and repair!

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The most important thing is the communication. I find that I can get good information from the people at Auto4N about the repair decisions I have to make.

I also like the enthusiam that I've always seen when I've come to Auto4N. It seems that the employees really get into their work, which is cool.

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I needed a new water pump for my VW Jetta. Auto 4N's price was 15% less than the dealer's and they were able to get my car in the very next day. I dropped the car off around 10 am and it was ready by 3:30 pm that same day. I will definitely be back in the future. Thanks!

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I like the new team at Auto4N!

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Thank you!!

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Thank you so much for always being so friendly and helpful in working around my schedule! I really appreciate it!

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you were great!

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Thanks for the t-shirt.

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Love you guys! Thanks!

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Great as always! Thanks.

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Very helpful and accomodating when I needed service on multiple scooters just after relocation to area. Service visit was fast, accurate and they provided good feedback to a couple of questions I had.

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The staff was very helpful and explained each problem very well. I feel comfortable recommending them to my friends.

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Mike as always provided great background on what options were available to help make the decision. The new staff members seemed to bring the same level of euthusiasm to the business as well.

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I had a very nice experience at AUTO4N. My scooter needed it's spring time service and they were able to take it in right away and the service was done quickly. I was even able to talk to the mechanic about a question I had about the carburetor. I know he was very busy and he was very kind to talk with me. I had to keep changing my pick up day because of my job and Britt was very accommodating. I will definitely be using AUTO4N for my future needs.

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Great service, accomodation and pricing...just as with previous service visit.

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I used to take my car all the way over to another auto repair in Wyoming. They did excellent work, but alot of times it was difficult to get my car there for the routine stuff due to the traffic and time hassle. I decided to try this repair shop that specialized in foreign cars, but was also close to my son's school (WHHS), my job (Medpace Inc.) and my home (Kennedy Hts). The work performed was outstanding each time, and the cost for repairs was very reasonable. I couldn't be more satisfied. I believe I have found a new car repair service. Thanks

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Mike and team do a great job. The repairs took a day longer than we originally expected, but the communication was up front and thus there were no surprises.
From the first time I visited Auto4n, I've felt like I was treated honestly, and I've always felt like you guys really enjoyed working on my car. Good service, so I'll keep coming back.

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Thanks! You guys are awesome.

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As always, the work was done on time and at a good price

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Great experience as always. Trust is an invaluable business asset.

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You guys rock!

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Once again, I truly appreciate the work you put into my car. I know I can always count on your team to explain things well and to offer sound advice and guidance. Thank you very much for staying late to finish my car--your time is very much appreciated.

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It's a little too soon to really rate the quality of the service, but so far so good. My car is definitely running better than it HAD been! And I loved the retro vibe of the place. Very unique.
I think I could get comparable work done somewhere else a little cheaper, but I really liked this place and will come back in the future if I need repairs. It really felt like they knew what they were doing. Thanks.

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Welcome to Britt.

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Great service and honest, open communication! I also appreciate the hours which allow me to drop off my car before work and pick it up after work. That is definitely a plus for me as well!

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We very much appreciate having the repair done so quickly.

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Great service, just like the last time I brought my car in to Auto4N. Mike was helpful in giving me some additional information I was interested in and took the time to answer my questions.

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I appreciated the experience that I had with Auto4N but the fact that I needed to immediately bring the vehicle back for a problem left me with some reservations.
I was very happy that they were able to work with me on the reported issue.
I found them to be honest and that does make me want to continue to use them for future maintenance and repairs.
Good Job.

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I appreciate how they took everything into consideration and assessed the whole situation before making a decision.

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Mike went above and beyond with my VW Passat.

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Everyone was extremely helpful and service was excellent. Also, love the T shirt. I will use your services again in the future for sure!

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My Service was great as always.

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Very very good service

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It was a minor repair...just changing a headlight bulb. I appreciated the warm welcome and professionalism both on the phone and in person. Giving the t-shirt and hats as an appreciation of my business was a nice touch but honestly I will come back because I got the feeling that my business will be appreciated. Glad I discovered you. I'll be back.

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You guys are the best! Thanks for the hat, too.

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always feel comfortable discussing car problems with staff. excellent customer service. trustworthy.

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I dealt with a man named Mike and he was extremely helpful the for the entire process of repairing my car. I will definitely go back to Auto4N for any repair needs I have in the future!

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Thanks for the taking car of the TT its my wifes baby.

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I'm relieved to finally find someone that know how to work on VW's.

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I did appreciate the service my wife and I received on her Volkswagen. Mike was very helpful and your pricing is very competitive. We will return when needed servicing arrives.
Thanks again for your help.

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Girls love the hats!!!

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I rated the timeliness of the repair good only because it took a week. All in all I would rate the service Excellent. Mike did a great job communicating clearly what was going on and why it was taking extra time. I prefer the repair was right and took longer than expected, than rushed through to get it completed quickly. I appreciate the attention to detail and the high quality repair services.

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There's a very friendly and homey atmosphere in your building.
While I waited for my car I felt like I was sitting in the rec room
of my best friend's family!

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I was extremely appreciative of the employee who stayed slightly past closing time to make sure I was able to pick up my car. The free shirts and gift bags were also surprising and refreshing. I will refer all my fellow VW owners to Auto4N. Thanks guys.

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I think Auto4N is one of the best companies I know. Thank you each and every one for the phenomenal job you do!

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Very impressed. Thanks for the great work.

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GREAT GUYS

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Great service as usual

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Merry Christmas and a great new year

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You guys did great! Everything was as discussed.
Thanks for putting us safely back on the road!!!

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Thanks for a great job and friendly service!

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Thanks as always for the great work. And my teen boys love the t-shirts.

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Hi, Guys --
I was surprised to find the teeny tiny lightbulb which was replaced on my car seat. I do now have an appreciation for how small they are and how stellar you have to be to handle them!!!
Thank you, thank you!

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They were able to work me in right away. Thanks guys!

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You guys always do a GREAT JOB! Thanks

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Possitive experience

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Mike Moore, the proprietor, is a wonderful gentleman. So gracious and thoughtful.

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The battery cost the same as Advanced Auto Parts ... and Mike/Chad diagnosed this issue and installed it. This all occurred in less than 25 minutes, when I stopped in the shop for an unplanned appointment.
They make auto repair FUN ... if that is possible.

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Thanks for everything -we really appreciated the quick turnaround on our car.

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Thanks for fitting the van in your busy schedule. I worry less about breakdowns to and from West Lafayette. Now, if we could just get my son, to drive the speed limit . . .

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10/01/2010

I would definitely recommend this place to friends who live in Hamilton county.

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The gripe about cost is not being leveled at Auto4N but Volvo - I think they'd charge $10 for a kleenex.

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Your customer care is outstanding. I know what a pain it must have been trying to detach a transmission after 140,000 miles of neglect and corrosion. I will be back.

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You guys always do such an excellent job with everything from giving all the options available, keeping me up to date for whats going on, and telling me what else might need to be taken care of soon. Everyone is so friendly and helpful, you really have a great thing going on!
Keep it up guys!

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Thanks for the T-shirt! Very prompt service and very helpful. I like you much better than Just Saab and Larry Daniels. I will definitely come back.

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I think this visit marked one of my quickest oil changes.
It was a day I appreciated getting and getting out!

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Overall, the experience was very good. The customer service was excellent, and so far we have had no problems with the repair.

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you guys are awsome! its wonderful to have a knowlegeable and trustworthy place to have have your car serviced.

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Thank you for always being so great about working around my schedule and getting repairs done quickly! Thank you!!!

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08/04/2010

It was nice to be continually updated about the repair of my car. You could tell they really knew how to take care of VW's, which isn't always easy to find. I like the hours, which gives me flexibility around my work schedule. I also appreciated the fact that they took time to give the car a "look-over" to check for other glaring issues. And they replaced my blinker for free! :) Great, friendly, honest service and done well! I'll be back!

*

You guys are great. Keep up the good work!

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I have made what I hope will be a permanent switch to Auto4N.

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Service is always great, timely, and reliable. I am always recommending people to you. I love my new tee shirt!
Thank you, thank you, thank you!

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I'm glad I have a new repair source for my '96 Jetta and my Saab especially since you are within walking distance to my office on Lexington and Regent. I'll be back.

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I appreciate the effort and success at providing timely, effective service.

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The guys at Auto4N are without a doubt the most professional auto repair staff I have ever dealt with. I am a serious Auto4N fan!

*

Thanks Chad for all you do!!!

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As always great personal service from Mike, didn't see Chad this time. Very knowledgeable and great follow through. Thanks for keeping on me about the timing belt. Not your typical mechanics!

*

Excellent experience working with pros like mike and chad.

*

Service is reliable and done with passion. Thanks Mike, Chad and the rest of the Auto4N team!

*

You guys are the best! This is the ONLY place that I've gotten my car serviced, where I actually felt comfortable doing so. Thanks so much for being nice!

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I feel I am given extra special treatment for being a repeat customer. I am given a break on the price of my most recent repair due to my loyalty, and of course, that I have given Auto4N lots of business.

*

Great service, plus Chad and Mike are so stinkin' hot. How could we go anywhere else?

*

Best shop in Cincinnati- the only reason I won't be back is I moved out of state!

*

Great to have a reliable and trustworthy place for excellent service

*

I think Auto4N is an incredible place due to the phenomenal people. Not only do you provide excellent service to my car, but your customer service is exceptional. It's a pleasure doing business with Mike and Chad, and it's bound to be somewhat unusual among car owners to regret how infrequently oil changes are required just so you can visit your car shop more often! Thank you, Dave, for putting together such a fine place of business!

*

Great service! Great personalities ! What a great thank you - tee shirts! I am very happy with my scooter AND VW beetle service!!

*

I think that I got a great value. My car is running better than it has in a long time. I appreciate that they could get me in on the day that I called, and they could complete the repair by the next day. Far and away, this group had the best customer service (communication, approachability, friendless) that I have experienced at a repair shop.

*

Auto 4N is the best and we woud recommend to them anyone. Chad and Mike are super friendly !! We love them!

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Love my new shirt (and tires)

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I'm happy to not have problems, but always comfortable when I do because I know the team at Auto4N will always take great care of me. The most enjoyable car experience one could imagine. Thanks so much!

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As usual, Chad and Mike step up to offer an A-1 experience. Probably not the cheapest available, but overall the best value for money out there because they stand behind their work 100%, and they have the knowledge and the experience to do the job properly and well

*

Thanks for the speed of response, and the follow-up call.You guys ROCK!

*

Mike is very knowledgeable and thorough, friendly and professional. I especially appreciate the education he gave me in giving me options on the scooter battery, and offering to take the windshield off once/year. My scooter is running so much better; thanks, Chad!

*

Great job, couldn't ask for better.

*

Very professional and direct. I greatly appreciated their attention to detail and honesty

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As always....luv the groovy vintage kitsch + positive vibe from all!.

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Auto4n is great! Honest, informative, friendly, & close to home!

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Superfantastic! I've been using these guys for years and they always do a quality job! I especially like Mike's and Chad's advice on what needs to be done. They never steer you wrong with false repairs. Thanks guys!

*

Customer service from Mike was excellent. The communication, availability and appreciation for service is untouched. Everyone was friendly and cooperative. This was my first experience at Auto4n, but I will definitely be back for my future needs. Thanks!

*

mike & chad are committed to the repair of my car, just as am i. this repair was in reference to a continuing problem with my car & they went above & beyond to get this resolved...hopefully this will be the last time to deal with this mess.
any other problems with the car will be taken care of by auto4n. i can believe them, not like so many other car repair shops!
thanks, guys.

*

The staff was very friendly and responsive to all inquiries. They let me know of some things I should be aware of but they didn't push me on anything.

*

staff very personable and friendly. service completed when promised and communicated by phone. rates reasonable.

*

We appreciate the honesty - can't find exactly what is wrong with the car but you are "fixing" things that may be wrong on the chance that it is. I am confident we will get to the bottom of the problem but it is frustating that we aren't there yet.

*

Thanks Chad, Mike and crew!
I will always come back and send my friends!-Several are already customers!

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I appreciate you taking care of the rotor job.

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It is almost fun to get my car fixed thanks to you guys :)

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Thank you for fixing my car!!!!!

*

Can't thank you both enough - the real value in the exchange was not only the quality of service (skill, knowledge, customer focus - i.e. convenience) but peace of mind. A sense of confidence, security, and trust is no less important with car specialists as it is with any physician. Thanks for shooting straight about my Passat as well as the candid conversation about other cars we discussed - when I should have been charged a consulting fee you simply made it about going beyond the needs of your customer.

*

Thank you for all of your efforts. I really appreciate everything that you do.

*

A very profrssional oganization! Great staff.

*

Such a pleasure to work with your company. I am glad to know that my car is in good hands with you.thanking you.

*

The staff kept me informed about my repairs and the price of the parts through numerous phone calls, and they were friendly and informative over the phone and in person. They made an effort to buy a refurbished part that served the purpose of one of the repairs to save me some money. Drop-off and pick-up were done at my convenience. I left confident that my car was properly repaired. I will return in future. Overall, Auto4N delivered excellent customer service.

*

They found a mouse nest in my car. They are half mechanic and half exterminator. Great people, a great sense of humor, and excellent service.

*

Mike and Chad always take top notch care of my VW. Have recommended them to anyone who will listen, and, while I'd rather never have to go to a mechanic, it's always a pleasure to talk to them when I need to.

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The timeliness of this repair was not Auto4N's fault. Honda did not have the part in stock in Cincinnati.

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Overall, very pleased with customer service and services provided!

*

As always ... everything was great! thank you!

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Had a car inspected to see if I would like to buy the vehicle. Recieved great info regarding the car from your company.

*

As always my experience with Chad and Mike was fabulous. My car is running and they really took the time to figure out what was wrong, by testing different solutions and taking there time. I really appreciated the extra efforts. As an added bonus, I even received a new t-shirt and seeds to plant for Mother's Day. A VERY nice and classy touch. Thanks again!

*

This is the second day after I had a tire,spark plug and service done. As I drove my scooter home it ran very well. With the rally coming up in a week, I know I won't have any problems.

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I've owned several 240s and now a Jetta and have always sought out the local guys that are like Chad and Mike. You WILL not go wrong by taking your car to them and I've already recommended them to everyone I talk to.

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For a woman to feel comfortable in a car place it speaks volumes! I trust you guys and know that you are not taking advantage of me, not many people say that about car shops. Thank you for everything, you guys are great!

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I love this place

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Great, friendly service, as always...

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Although the cost of auto repair is expensive no matter where I go, the cost of repair at Auto4N is excellent because they give an estimate that almost always holds true when the final bill is revealed. the guys at Auto4N dont just repair cars, they keep people like me on the road and safe while on them. Thanks to everyone at Auto4N

*

I truly appreciated the thoroughness of explanations and the willingness to answer my questions. I am confident that I will continue to have my car serviced with you.

*

I could not believe the excellent attention to detail and service that I got at Auto4N. I would not trust my car in the hands of anyone else besides these guys.

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I called about a scary noise, I brought the car in two days later and within 30 minutes knew what was going to happen and how much it would cost. I was very happy with the friendly staff and with the way the information was given to me. Everything was explained in a clear manner... I'm very satisfied with the repair.

*

Auto4N quoted a little higher than others I called but I really appreciated the customer service. I have already recommended them to my roommate.

*

Once again I had an excellent experience at Auto4N! The professionalism, attention to detail, and overall "can-do" attitude more than make up for the lack of an Espresso bar on premises. I'll just bring my own. Thanks guys!

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I've already recommended Auto4N to a colleague after my first vist. I've also scheduled additional repair work for myself.

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I was extremely pleased by the entire experience.

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You guys rock!

*

Mike & Chad communicated thoroughly to me all the info on the various repairs they were doing & I offered them the additional time they eventually needed to complete the repairs. It reminded me, again, of why I think Auto4n is the place to take my car. Thanks. PS, I only listed the quality of repairs as a 4 since it hasn't been long enough from the repairs to verify a 5 -- but feel sure it will be an excellent rating in the long-term

*

The owner was professional, courtesy and knowledgable. I was amazed at the low price compared to previous quotes. Although I live in WI., I will consult with Auto4N prior to getting any extensive work performed on my automobile. Beside visiting family members that reside in Cincinnatti, I now have another reason to visit the Queen City. Keep of the good work!

*

Great service, We feel taken care of when we go there. More importantly we trust you guys.

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My partner Deb and I will go nowhere else for service on our cars and our scooters!

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Auto 4n is always there when I need an emergency repair. It is nice to have a reliable and honest shop that I can count on. Car repair is never fun to pay for but when it is needed I am glad to have Auto4n.

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Thank you! I will always bring my VW to you - she doesn't like your competition and neither do I.

Thanks guys - I wear your t-shirts with pride :0)

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Great service. Excellent communications. But a bit pricy.

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It's always a pleasure working with the folks at Auto4n!

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Thanks again for taking care of my wifes Audi TT .

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The Christmas gift for a first time customer was a nice touch. Thanks guys!

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Thanks for helping me out! My husband wants to know, though - it seems he never is offered a t-shirt or seasonal freebie when he picks up the car. Do you have freebies every month? I'm thinking you do, and therefore I take this as you just plainly like me better, a simple case of favoritism. Thanks for that, too!

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But you knew I would rate you this way. Love the service and look forward to a long and wonderful relationship with everyone at auto4n.

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We love Auto4N, plus Mike and Chad are so stinkin' good looking, how can we say no?

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Chad and Mike are awesome, I can't say enough positive things about my experience at Auto4N. The customer service is excellent and I will definitely be bringing my vehicle back for service and maintenance.

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Thanks for explaining things to me without being condescending...and thanks for trying to save me money by NOT just replacing everything you could find wrong!

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Great job, guys! Thanks.

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Auto4n was very timely with my recent oil change. The demeanor of the staff is comfortable and friendly!

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Coming to you guys, I don't feel like I'm being swindled. I appreciate your straightforwardness and communication.

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You guys are awesome! It's great to work with you!

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thanks for taking the time to change my difficult touareg headlight lamp. it is amazing with 2 new bulbs-i can see at night. it was like i was driving without lights on before.

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Pint glasses were a bonus for brand new customers! Thank you.

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"Laugh at ourselves, it's entertaining."

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Preventative maintenance will keep my Passat running for a long time - thanks guys!

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I was informed clearly about what was needed; alternatives were given/explained & discussed. The work on my car was completed in a timely manner. When I picked my car up, the work performed was discussed and a general report on my vehicle's condition was given. I have a lot of confidence in these folks.

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Nice tumblers too!

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I have brought the scooter and the audi in for service and every time has been a positive experience.

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Excellent experience, as usual.

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Happy Holidays!!!

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Was recommended to me by a frined - met and exceeded expectations. The voice of the mechanic on old motown songs was a delight.

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i was familiar with the quality of work from auto4n they worked on my Audi years ago. Very honest and thorough. Thanks i love the t shirt it sleeps real nice.

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I eventually expect to be on the payroll at Auto4N. I consider myself the chief marketing officer there. I refer everyone I know to Chad & Mike.

Excellent mechanical work. Peace of mind that the job is done right the first time. They don't believe in "Do-Over" at additional cost to the customer.

Absolutely the top of the line in Auto Repair.

*

Thanks
You guys went out of your way to take on a challenge for me and we appreciate it.

The Odd bum(Rueve)who takes out the garbage is a hoot !LOL

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I look forward to the day that I can wait in the waiting room while scooter is being serviced.

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Wonderful guys! Keep up the great work!

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Thanks for the t-shirt but sadly it reminds me that I don't have a convertible anymore- at least not now.

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I Have Been a customer of Auto4N for over 10ys and there is not a another mechanic i would even consider, Chad does a great job with customer service and communicating with me. The prices are sooo reasonalble.

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Everyone was helpful and friendly! I was nervous to bring my car somewhere without my dad with me but being a couple hours from home it had to be done. Turns out I had nothing to worry about with Auto4N :)

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Thank you!!

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Chad kept me updated on all pricing, parts, and timing.

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AUTO4N is a top notch vehicle repair facility. They keep cost in mind and recommend needed repairs based on that. If something can wait they tell you, if it is something that is going to cause issues immediately they tell you that too. In both cases they look for the most cost effective fix. On top of all that everyone is courteous and friendly. Please keep up the good work, it is a pleasure doing business with such a fine independently owned business!

*

Great service, thank you!

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So far, so good. I like what I see and hope to use your services often (hopefully not too often) in the future. Thanks.

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I answered "very unlikely" to the question about whether I will be a return customer only because I live in Chicago. But if you were here I'd return! Also, I don't know if yelp.com is big in Cincinnati, but here, we use it all the time for reviews of businesses. So I added you guys and wrote a nice review.

*

Absolutely above and beyond our expectations. You've won us over with your friendly service, professional competence, and effective communication.

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Very friendly staff... let us store the trailer there.

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First time with 4N, great experience. Staff was friendly, very open about limitations and what could and could not be done for my car, made sure that I got everything I needed AND called me on the minute to when I had said I would be available.

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I Have Been a customer of Auto4N for over 10ys and there is not a another mechanic I would even consider, Chad does a great job with customer service and communicating with me. The prices are sooo reasonalble.

*

Everyone was helpful and friendly! I was nervous to bring my car somewhere without my dad with me but being a couple hours from home it had to be done. Turns out I had nothing to worry about with Auto4N :)

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Thank you!!

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Chad kept me updated on all pricing, parts, and timing.

*

AUTO4N is a top notch vehicle repair facility. They keep cost in mind and recommend needed repairs based on that. If something can wait they tell you, if it is something that is going to cause issues immediately they tell you that too. In both cases they look for the most cost effective fix. On top of all that everyone is courteous and friendly. Please keep up the good work, it is a pleasure doing business with such a fine independently owned business!

*

Great service, thank you!

*

So far, so good. I like what I see and hope to use your services often (hopefully not too often) in the future. Thanks.

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I answered "very unlikely" to the question about whether I will be a return customer only because I live in Chicago. But if you were here I'd return! Also, I don't know if yelp.com is big in Cincinnati, but here, we use it all the time for reviews of businesses. So I added you guys and wrote a nice review.

*

Question above not applicable. At this point, only received a detailed quote for service.

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Absolutely above and beyond our expectations. You've won us over with your friendly service, professional competence, and effective communication.

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Very friendly staff... let us store the trailer there.

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10/01/2009

Very pleased with service - thank you very much.

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I greatly appreciated the honesty and integrity of your team. I will definately be back and if all continues to be exceptional, Saab has lost a service department customer.

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Thank you for safely keeping us on the road and for making coming to the "garage" fun!

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Great, timely service. Disclosed all potential options with no pressure... decisions are customer's alone. I'll definitely be back.

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Totally satisfied, as always!

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Communication was excellent, and it was very nice to be able to get a rental car for the day and it was very simple.

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Customer service is fantastic! It is refreshing to be treated with respect. Great job!

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Took my scooter in 2 days befor appointment and it was compleated and returned the next day. I was happy to see it done so quick. Thanks Auto 4N you guys rock.

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You guys are the very best!!! Many thanks!

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They are professional and personable and willing to work with you ,not sell you on something you don't need.

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Very nice to work with. Will be using your service again. Thanks!

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This has been my second visit to Auto4N. I am very happy with the customer service and the expert craftsmanship of the mechanics. I will gladly refer all my friends to Chad & Mike for care of their cars.

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I can't thank Mike and his mechanics enough for their time and dedication to ensuring my safety. I came to Auto4N to have my brakes checked and left knowing I had been treated like family. After inspecting my vehicle, Mike would not allow me to drive off their lot without getting the necessary repairs to ensure my safe travels. Without his careful attention to detail, my life could have been interrupted with costly car repairs and delays to my busy schedule caused by neglecting a few simple repairs that only took a short time. I was not over charged or told to do any unnecessary repairs. Auto4N is the next best thing to having a family friend work on your car! They care about you as a customer and treat you like a person, not just a paycheck. Thank you, guys! I will be back and I will continue to tell my friends about my wonderful experience!

*

A great independent shop with highly qualified and friendly people. I recommend without reservation.

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The most important aspect of coming to Auto4N is that I trust them. I feel they have so much integrity and really care about their customers.

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I would not trust my vehicles with anyone else, and it is the only place I recommend. Add in the fact Chad and Mike are fun to hang out with, and my children now expect lollypops when they stop in, and it is all good.

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Thank you so much for always helping me and fitting in with my schedule. I really appreciate everything you guys do!

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runs and drives great after tune up and balance

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Excellent experience with Auto4N.

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Certainly the best in the Cincinnati Area, and I'd recommend these guys to anyone who had a VW or Subaru. They fixed my wife's Outback when another shop (who came very highly recommended) failed, and made her feel like she was nuts. The only improvement would be a free or nominal cost loner.

*

We very much appreciate your helping us out with short notice, and getting the work done promptly.

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It is truly a wonderful thing to deal with a service provider that actually cares about service - to the customer and not just the business' bottom line. Chad and Mike are not only professional and competent but quite entertaining as well. I would recommend Auto4N to anyone that needs quality car service and the security that they aren't going to be ripped off. Thanks guys - you rock!!

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You run a great business, and would highly recommend to friends! Also, love the color scheme, retro graphics, and vintage kitsch...thx for the T-shirts!

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i like mike. chad good too, but lame on lollipops. thank you for taking such good care of us. hey to dave.

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no work done. turned out didnt need what i thought. will be back when it's time for repair or oil.

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Great job on my scooter--thanks for the t-shirt, too!

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Great job as always!

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The only comment I have is I would have liked to have seen an entry by the mechanic on the service invoice where a service was performed. For example, while I'm sure tire pressure was adjusted as necessary, there was no entry as to what the tire pressure was set at during service. (I'm a bug on tire pressure and keep it set at 30 lbs, front and rear).

*

The maintenance to my scooter was done in the time frame I expected for the cost I expected. I will definitely be returning.

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Hi-
I was very happy with the service...however...I was unsure about the connection you had with Metro Scooter...I have a postcard from Genuine Scooter for 20% off an oil change for July...I was not aware that I could use it for my service...I'd be grateful if you would apply this discount to yesterday's service...I'd be happy to bring the postcard to you..
Thanks again

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You guys are the best, and I have already recommended you to several people.

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Thanks as always - I can rely on Auto4N for truthfulness :) What a quality!

*

This was my first service with AUTO4N and it was outstanding. Great service, timely, and communicated very well. You don't know how good it feels to find a decent, let alone great, local independent shop to get work done on my VW GTI. Now that I'm at 80k and going strong, I really need a group of guys like AUTO4N. Keep up the great work!

*

Just a little pricey. Realize rear scooter tire is a little more work. I'm thinking it would have been close to the same price if I went somewhere else though. Staff is friendly and courteous. Keep up the good work.

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Finding the right person or place to look after your car is like blind-dating - you have to kiss a lot of frogs before you find your prince. On the advice of a friend, I was able to short-cut the process. Thanks to her advice, I found the right place, I believe, right away, and that find is golden! Auto4n guys were great from the time they picked up the phone. I have only had one experience with them, but I will return, AND I will share my great info with others!

*

Chad and Mike are great. Gave me wise advice and got right to work to determine what the problem was with my car. They were able to repair the car and get it back to me in a day.

My college son's old BMW was in for a look-over. Once again, they were most helpful and understood that we were looking to keep the car safe for the road but wanted to limit how much we put into the car.
Thanks guys!

*

The original amount quoted was lower than what we were charged. When I called Chad to inquire about the discrepancy, rather than say "well, it cost more than we thought it would", he told me that he had accidentally charged me for one half hour of labor. He apologized, and credited my master card for the difference right away. Customers are at the mercy of mechanics, and more often than not, are sold un-needed repairs. It is nice to know that you employ such honest people, and you have definitely won our loyalty.

*

I always get excellent service here - it's the primary reason I keep coming back. Thank you!

*

GOOD WORK, AS ALWAYS-
THANKS GUYS~!

*

Very quick and friendly service! Thank you!

*

These guys are great.

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I came for the t-shirt, stayed for the service. Now that Chad and Mike know how to reset that pesky change oil light, next trip should be a little quicker!

P.S. you guys need a AUTO4N knit cap for bald guys like me and Mike...

*

The work and pricing are excellent, but the survey is incomplete. A rating line for 'Entertainment Value' needs to be there as well, as that's the primary reason I keep coming back:)

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Thanks for being willing to work diligently to get to the bottom of our car problems. I no longer fear the future needs for my car if it can be repaired well. I am grateful.

*

anytime someone has asked me about your prices, i always tell them that while you are expensive it is worth the cost. with the warranty you guys put on almost anything you do, the quality of repair, and how quickly you guys usually get things fixed, it ends up being cheaper than having to take it to the "cheaper" places 3 or 4 times to get lesser quality work done.

*

We've always been thrilled with our experiences at Auto4N, which is why we keep coming back. Thanks

*

I really liked how well they communicated with me. They let me know what they were doing, when they were going to work on it, and when it should be ready.

*

I was very pleased with how quickly I was able to get in and with the people working. All very nice and explained things very well.

*

It was a very pleasant experience. Thank you.

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Thanks, guys! Service was excellent as always.

*

Upon diagnosing our older vehicle, you were honest and forthcoming that the cost would likely be more than vehicle worth. You took your time to call around for a salvage yard to take the vehicle, and I just recd check from them. You refused payment for your time and trouble. You truly served us even tho it didn't bring in any revenues toyou . I will definitely recommend your repair service.

*

I am very happy with my experience at Auto4N.

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hey, you guys were great! friendly, easy to get an appointment, price was right and I got a free t-shirt -- what more could ya ask??!!

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Competent and gracious.

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We've had a lot of problems when trying to fix my 1998 Jetta at other auto shops in the city. Auto4N always knows what's going wrong and can fix it in a day or two. It's great. Also, I really love getting the swag! Unfortunately, picking my car up this time after hours, I didn't get a tee. :( Next time!

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As always, you guys are a treat to deal with. And thanks for the T-shirts!

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thanks for checking out my jetta on super short notice and for fixing it quickly!

*

Chad is always prompt in communication and very open about the service (and any problems withthe car). Additionally, he is realistic with what can be done and will always find time to educate the client .

*

thorough communication the whole time. fair pricing. loved my experience there - i will absolutely be back in the near future. (loved tee-shirt too!)

*

I really appreciate you all--especially how you tell me what is wrong, and what needs to be fixed now, or can wait for a while. Thanks!

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Scoot runs great! Thanks for fixing her up!

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Mike is 'the man'

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It was a very good transaction. Very good, and no problems. Thank you!

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Auto 4n has always done a great job, been honest and fair and easy to deal with. I'll always come back!Tthank you!

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I cannot think of anything that could have been done more effectively. I find I am often suspicious of the motivation of persons who perform work for me but I have never, ever questioned anything I was told or whether the work was needed/performed at Auto4N. It is a good feeling. I was, as usual, pleased with all aspects of yesterday's experience. Actually, the only thing I'd change would be to have you move Downtown, so I could drop my car off and walk to work.

*

4 for 4 with both the Subaru and the VW. Started with Whities when we moved here and quickly found these guys- wouldn't go anywhere else. Now if I could just get a shuttle service from Children's my life would be complete!

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I appreciate you not charging me double for having to deal with my husband.....

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Had a persistent oil leak in a Beetle that was tough to diagnose. Ended up being a bad rear main seal -- a repair that had been done in the past year. Mike and Chad were great and covered it under warranty! Great guys to work with!

*

Chad was awesome. Repairs were complete when they said they would be. Communication was great. All the staff friendly and helpful.

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If I were to run a shop, this would be the way i would want it run. Very courteous staff, timely, and above all, just a cool place!! Thank you, you'll see us again.

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Chad, Thanks for getting me in without an appointment. The service is great, you keep up to date with the previous work and have the best customer services I've experienced from any auto shops. Better than the tire stores, better than the dealers. Keep up the good work!

*

Chad is always prompt in communication and very open about the service (and any problems with the car). Additionally, he is realistic with what can be done and will always find time to educate the client .

*

Thorough communication the whole time. Fair pricing. Loved my experience there - I will absolutely be back in the near future. (loved tee-shirt too!)

*

I really appreciate you all--especially how you tell me what is wrong, and what needs to be fixed now, or can wait for a while. Thanks!

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Scoot runs great! Thanks for fixing her up!

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The staff communicated very well; answering all of my questions; calling me before the estimated time; calling back to make sure I received their message; estimate was accurate.

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Thank you!

*

Just came in to grab a battery and some plugs during my lunch break, but everyone was friendly and helpful. Thanks guys!

*

I had four tires replaced on my mini van and the team at AUTO4N did an excellent job. I'm very happy with their work. Besides just putting on the four new tires they actually inspected my vehicle for any other issues and discussed their findings with me. It's nice when you find good customer service, nice enough to make me a customer for life.

*

I really don't have a way to compare the cost of repairs with other places, but I do have confidence that Auto4N only does repairs that need to be done. I also appreciate the fact that Chad and Mike keep me informed about possible future problems.

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You are the BEST !!!!

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I will soon be making my third trip to Auto4N in a months time. Usually I would be more than aggrevated to have to return to an auto shop but the service I get from the staff is worth going back for. My car spent 3 (long) days at the shop and I had no worries. Auto4N was not at fault for the long delay and they made me feel at ease through the whole process. Thank you Auto4N and I will be seeing you soon and in the future. Oh yeah, my Subaru says thanks too!

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Very friendly and professional.

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I had a wonderful experience and will look for AUTO4N in the future. Keep up the great work!

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The best thing about owning our Volkswagen Passat is it has led to our relationship with Auto4N. Long after the Passat is history, we will be bringing cars to Chad & Mike and everyone. You guys are fantastic!

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Helpful, performed as promised.

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Thanks for keeping my Audi from driving me mad - finally the transmission works like it was designed to!

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Fab as always!

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Chad and Mike are awesome! Every time I walk into the office, they always greet me and "help" me with my problem. Not that you want your car to breakdown, but I know I am in good hands if there is a problem and for routine maintenance. Auto4n is the best place in town and the prices are right on! Thanks!

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good job, especially happy that the windshield wipers were a cheap fix, yeah! looking forward to the travel mug!

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Once again, you guys have gone above and beyond in servicing my car. I truly appreciate it.

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they are great, like always!

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Finally I have found a group of mechanics I can trust. Thank you!

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Chad and Mike are fantastic! They let me know every detail about every repair made. I have already referred a freind.

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I find the staff very friendly and look forward to working with them in the future.

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02/16/2009

I've lived in 5 states, so I've worked with a lot of repair shops over the years. Auto4N is really different in one key way. When I walked into the shop and started to tell them what was going on with my car, both the customer service manager and the mechanic started quizzing me. They really were interested in what *my* concerns were, and they didn't seem to be in too big a hurry to stop asking questions. I liked that they were genuinely curious.

They fixed my car on the first try. Chad did a great job of explaining all my options with each repair. Their prices are cheaper than the dealerships I've worked with. I know, because I've had quotes for similar repairs elsewhere.

I was very impressed with Auto4N, and I will be doing business with them again.

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The one and only thing I would ask, is if you could remove the paper mat you put down on my floor mats after you are finished. But that is minor. I am so glad I found you guys. You are the best.

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Excellent work!

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When I called initially I was told that the car could be fixed on Friday and that I should here back by noon on a quote. From looking around how crowded with cars was the shop that day I knew that this was an optimistic estimate at best. It was not until Monday late afternoon when the car was finished and I had to call various times to check on the status of the car.

I have a very high opinion of your group and trust your recommendations. However, I prefer to be told that you can not get to my car if you realy can't than be told you can and be left hanging and waiting. There is no harm in letting me know that you are very busy and can't get to my car right away. I am not taking my car to another place and I am happy to wait.

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I have been going to Auto4N for the last 1.5 year. The service has always been wonderful.

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Chad and Mike are always available, and answer all queries fully. They are fun to work with.

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It couldn't possibly be better than catching Chad and Mike on a slow day. What a pleasure to meet both of them (and to deliver regards back to USBank).

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Good to be a new customer (this is my second time for oil change) -- I know I can trust them! Thanks

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Thanks for the quick work!

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Wonderful as always! Thanks

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I APPRECIATED BEING ABLE TO WAIT FOR THE CAR AND FOR THEM OFFERING THE A RELAIABLE AND COST EFFECTIVE FIX TO MY CARS PROBLEMS. GREAT SERVICE ALL AROUND!!!

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I can't imagine anyone being happy or satisfied with the cost of car repairs, but Chad and company are up front about any possible costs for repair. Additionally, they go above and beyond in diagnosing an issue. The greatest example is that they found that the alignment in my car was off because of a bent rim. They then found the right rim and the installed it in a timely fashion. Throughout the situation, Chad provided options of how to correct the issue and always responded in a prompt fashion.
I could not imagine having my car serviced anywhere else.

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We thought my car needed a new fuel pump. But, instead of just assuming that and installing one at $700-$800, Mike decided to try a new filter, which ended up costing only $150. So far, the new filter seems to have been the answer to the problem. I thank you all for trying to save me money instead of just taking advantage of the customer and making $$. Thank you very much! That is why we have been coming to AUTO4N for 13+ years!

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I have always been very pleased with all aspects of my dealing with you. I feel that you are very thorough, go above-and-beyond in checking my car without doing the "you need to have your hub caps rotate" that some places do, and my car is always ready in a timely manner.
When you tell me something I feel that I can trust what you are saying, an unfortunately way too rare occurrence.

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Thank you for your service

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Thanks for fixing a problem a dealer missed 2X prior.

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They accommodated my stopping in without an appointment very well- with no hassle and friendly service. Thanks so much.

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Chad went the extra mile for this customer and coordinated recall work with VW over and above what I brought the Jetta to Auto 4N for. Thanks guys and keep up the great work.

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Chad is very good at what he does, a great communicator and helps keep customers happy,

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Thank you

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I must say coming to auto4n i saved more money than getting car insurance with Gieco, the tech whom worked my care took great care and concern, What a wonderful Man. Thanks soo much.

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It always costs too much, like gas and healthcare, but I trust and like you guys. I'd rather give money to people I enjoy!! And you play Blue Oyster Cult !! ROCK ON.

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Fantastic overall. However, I was disappointed that Chad did not offer me a bite of his Great Steak sandwich the last time I was in.

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I brought in a1987 VW Cabriolet. It had a clutch problem and you fixed it great.

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Great Service

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In the past, I've taken my '98 Jetta to repair shops where they didn't know exactly what was going wrong or exactly how to fix it. I LOVE being able to call and, even over the phone, hear something that is probably wrong and how much it will probably cost to fix it. You do such a great job communicating what is wrong with the car and can answer every question I have about how it will be fixed, how much it will cost and options about what can be done otherwise. Maybe the thing I like the most about AUTO4N is that while you're fixing the problem at hand, you let me know about the other problems that will probably arise in the future. As a college student, I certainly can't fix everything that is just not right with my car, however, it's really good to have some idea in advance of the issues that may come up and how much to expect to be paying for them. Extremely timely service is always a plus and I am happy to stop in at a place where the workers are friendly and understanding. My only complaint, which is actually more of a request, is that you open one on the west side! It takes a half an hour to get to AUTO4N from my house and an hour from Oxford but it's worth it, I guess, because I'll definitely keep coming back. :)

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Thanks. The work was done as promised and some extra work was included and not charged. Great job

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Chad does a great job of keeping me informed when my car is in for service. He works with my warranty company to file claims on my behalf. I really appreciate all the extra effort.

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Auto4N has been a great resource for not only my Euro car, but they also took care of a couple of issues with a Chevy van I have. Wouldn't go anywhere else.

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Have been a customer for over 7 years. Very satisfied with the service. Have recommended a number of friends & family to you. Price a little high along with everything else at this time.

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Chad was very helpful and Jr was very nice and went out of his way to help. I would recommned auto4N to all my friends.

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Auto4n had difficulties reparing my audi tt. They did work through the problems and were fair on the overall price.

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Auto4N is one of the best auto service places I've ever been to. They are nice, friendly, helpful, and pay attention to what my car needs next. I will continue to use them for a long time. Thank you!

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I have visited Auto4N many times and this was another good experience. There were some events beyond the control of the technicians that delayed the timeliness of my repairs, but they made a great effort to communicate the issues to me and explain what was going on. I'll return to Auto4N next time I have a repair. Great service!

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I've been coming to you for years, and have no plans to change.

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I always appreciate your integrity and service. Thank you for everything!

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Excellent and friendly customer service

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The service I had performed was the first service on my Buddy 125. While the receipt spelled out what was done, I would have wished for a better explanation from the salesman, however I did not ask either. Overall, the service was what I expected, and price was reasonable for the maintenance required

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You guys are great, thanks for taking such good care of my decrepit jalopy! --Hele

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Good job Chad.

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Good job Chad. Buddy 125 is running excellently!

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Great service. Great communication. I do not agree with Fee to look at vehicle/diagnose issue. I understand time involved, but should not be additional when fixing car. One time AUTO4N was higher than VW on repairs for same work. You always wish repairs were cheaper, but they are honest and do good work!!

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It's all been good. We've been going there for years

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Well, I always want things quicker and cheaper, so I'll only give you a 6 out of 7 on that :). I think you're busy cause you do good work though, and you must pay your guys pretty well cause I see the same faces, so it's a good balance. The guys even fed me lunch the last time I was there!

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The service was great, not only fixed everything we had talked about but also toped off fluids, filled tires, and re-attached the belly pan that was hanging down.

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Chad and Mike have the customer service thing down to a science. In my office I work closely with customer service reps. Mike and Chad would be an inspiration to any of them.

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My first visit and just for an oil change; everyone is super friendly and I felt very at ease. The cost was slightly higher than my dealer's cost; the dealer probably can buy synthetic oil by the tank load. I like the intelligent friendly service and will likely come back for maintenance.

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You guys are awesome! Thanks for the t-shirt.

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I feel better about owning my used Audi knowing there is a repair shop out there that I can trust. Mike and Chad were great every step of the way. If something went wong, they told me and corrected the issue without me having to ask. I will be coming back again for any service needed for my Audi. Thanks again!

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I look forward to being a return customer due to your knowledgable staff and reasonable rates. I also dig your color scheme. ; )

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How many repair shops would clean out an ac drain line and not charge us 2 hours labor? Only you guys work not to screw the customer! Thanks

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Good job.

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Chad and crew are very professional and timely, a testament to quality customer service.

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Mike and Chad always give me the straight dope on any service situation, which I appreciate. Plus, they are extremely helpful in answering questions and addressing concerns over costs, necessity, etc of any given service issue. Keep up the good work!

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Everybody was VERY friendly, helpful, knowledgeable, and honest. Would definitely recommend to ANYBODY.

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I can think of no better place to bring my aging car. I have been getting repairs done by this group of qualified, honest, and customer friendly staff for years. Keep up the good work. Thanks

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We love Auto4N, and have recommended them to several people already. Keep up the great work, Mike and Chad!

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Service on my Buddy 125 was excellent.

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Trust is a big issue with me. Here I'm confident that the service needed on my car is assessed honestly and accurately. I also appreciate being treated as a person instead of a means of income. The dealerships couldn't care less about me or my car. I'm so happy to have a place I can trust.

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My two dealings with Auto4N have been entirely satisfactory. You're a pleasure to work with.

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Everything was great!!

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Would recommend AUTO4N for scooter maintenance to anybody that was in the market for it.

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Repair work for scooter body, paint and assembly took 2 weeks.

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We are fairly new customers to this shop but last year when we needed service on our van, Chad and his crew were wonderful and I feel completely satisfied with the work they do and I have great confidence that they are fair and knowledgeable about both our Toyota and Volvo. We are very happy to have found them.

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Great job guys. Thank you!

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Auto 4N is the place to go for me. They have treated me with great respect and are very helpful. It's good to have a mechanic you can trust. Thanks.

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To anyone who maybe intrested these guys are real pros. I'll defintely be returning for service for my Volvo Thanks again.

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I think you guys are the best--I mostly get to talk with Mike and Chad, but know Dave is behind all this good work, and several of you whose names I don't know are contributing to your very fine service. I sing your praises to my friends and colleagues! Many thanks.

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Staff Always Great! Service always good and consistent. I was often given several options for repairs. Thanks for the cool AUTO4N T-shirts too! We will miss you guys when we move!

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When I need anything done to my car, I bring it to Auto4n. Chad and Mike are always very helpful and courteous. They both generally remember my name and my car, even if it's been a long time since I brought my car in. I have recommended Auto4n to my friends and family and a few have taken their cars there and they were also pleased with their service.

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Thanks for the Tee shirt !!!!!

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Hey, Love you guys.

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The car runs great! Thanks.

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I appreciate the staff keeping me informed of what they thought the problem is, and suggesting I put off other non-critical repairs until I see whether my initial problem may lead to a major problem.

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you guys rock!

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Chad and Mike have earned my trust over the years, and I wouldn't consider bringing my car elsewhere.

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The best part of my recent service trip was the friendliness of the staff. Certainly I appreciate the quality work, but it's also really nice to be treated like you're known. Look forward to our ongoing relationship.

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I love the customer service and attention to detail AUTO4N provides me and my RAV4. I have been a loyal customer for more than 10 years.

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They are very open in their assessment of the work being completed and the cost for the service. My only expectation not being met is that there is still a slight shimmey in my car at 60 mph, but that may not be able to be corrected. Good people and good service at Auto4N.

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We just had a minor communications glitch in reference to replacement of a battery however Auto4N gave me a ride to where I needed to be and had the Scooter ready to go first thing the following morning, THANKS for literally going the extra mile(s)!

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I've been using Auto4N since i was just out of college (over 10 years!), and you've always been helpful and respectful of my time. You've even picked me up and work before....
You really value the customer and want me to be happy. Rock on, Auto4N!!!!

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You guys are the best.

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Chad looked ahead to my next scheduled maintenance ( this is a 7 yr. old Toyota 4runner with 82000 miles that will require timing belt replacement at 90000 miles ) and suggested a way to split the cost in two appts. I appreciated the thoughtfulness and foresight to help spread this cost over 2 visits.

Your business does a wonderful job of customer service and work. I could not ask for a better place to trust to take my car and know that I am getting only the best job done on the repairs needed. Thank you so much for all you do!

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Ideally, service would be free. But I don't live in that world - yet! Otherwise, the bunch at Auto Foreign provide hi-value work at reasonable prices and, most importantly, in a hi-humor environment!

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A Great group, very professional, honest and straight forward about costs, abilities to perform tasks, communicating ideas and judgment toward need of repairs. Friendly too.

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Completing this survey less than 24 hours after major service is not informative regarding the quality of service as the work is guaranteed for 12K miles or 12 months. A determination of the quality of the service and whether a recommendation to others might be proffered, must wait the test of time. The car is much improved as a result of the service. Time will tell about quality and durability. The cost of the repair matched the estimate. The time required for the car to be in the shop was 1 day longer than the estimate. Communication on repair status and need for additional day was timely.

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I love the personal style service and seemingly over-all concern you display for me and my Audi. I have confidence in Auto-4N and feel that you guys are trust worthy and honest. I will continue to have my Audi serviced at Auto-4N and will recommend Auto-4N to any one I know oh,I will also proudly wear my Auto-4N tee- shirts. Thanks guys

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I would not take my cars anywhere other than Auto4N because you guys do a great job at identifying the problems, and fixing them. Also, I think you are very good at communicating what the issues are in terms that both me and my wife can understand. Keep up the great work. I like the T-Shirts too.

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Customer service is great. So far no complaints about the quality of the work done on the car.

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I am incredibly thankful for you guys and the excellent care you take of my car. You are always very helpful, friendly, and personable. Thanks for the glasses! Merry Christmas to you one and all!!!

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Auto4n has been my mechanic of choice for over a year now. I've never had as positive an experience anywhere else. I recommend them to everyone.

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As always, thanks. You guys "rock"

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Regarding "quality of repair or service", my neutral rating isn't a ding and I don't expect any issues but only time will tell. My repair is a wearable item. Check back in 90 days.

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No service was needed, which was very impressive to me.

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